WinterStorm Rock Weekender
We believe that we have tried to be as honourable and fair as we can with refunds and rollovers and we would prefer if everyone was committed to rolling over tickets should they not wish to attend but we recognise that some will not or cannot do so and therefore we will be offering refunds for anyone who requires one with no questions asked until Sunday 19th of September.
In return for asking no questions we would respectfully point out that we do not need to hear any opinions on "medical apartheid", "discrimination" and "breaches of the Nuremberg Code"!
Simply say, "Can I please request a refund." give us your name and address, email address and how you booked and we will process your refund less booking fees or DD charges within 48 hours.
We respect the right of every WinterStorm ticket holder to hold opinions on everything under the sun. It is NOT our role to be judgemental but nor do we need to know the politics of any refund requests!!
In summary,
Process for Tickets and Refunds Here
The most expensive part of WinterStorm's operation is our marketing costs and very specifically that is measured in the "Cost of Acquisition" for every ticket we sell. We don't have a radio station or in-house magazine to publicise our events and ensure sell outs within days so we have to work hard on social media, digital channels, word of mouth, print and good old leafleting of music events across the year and the country! And it's no cheap!
It is this "cost of acquisition per ticket" that leads us to wanting as may of you as possible to roll your tickets over if you possibly can. It will make a massive difference to our costs - the administrative costs of refunds including paperwork, man hours and card charges are a considerable percentage of the tickets sales and we would like to reduce these costs as much as possible. Plain and simple it will save us a small fortune if you stay with us and roll over your tickets and packages.
However, that is NOT emotional blackmail. At the same time as stating the above we fully understand that personal circumstances mean for many that a refund is required. Dates don't work, health and safety concerns or just you could do with the cash. Whatever the decision we will refund you without question.
If (and this is only scenario planning!) 2021 is postponed again and you are wishing to retain your ticket for WinterStorm V for the time being please do nothing as the priority will be to deal with the refund requests quickly. All refund or rollover requests will be dealt with in the first two weeks after any announcement and not before - please understand that this is to reduce administration costs at our end.
All Storm Force Ten direct debit tickets that have been paid in full and carried forward and refunds issued for those requested.
(The Direct Debit prices would then include the 2022 tour t-shirt)
All hotel packages purchased for 2020 have rolled over at the same rates. New rates for remaining accommodation inclusive packages are now on sale. Your deposits will be secured in the Deposit Account as with all other prepayments. Balance payments will not now be due until October 2021 on receipt of invoice from WinterStorm.
If 2021 is postponed bookings will roll over but with a small room supplement likely as the hotels will not, cannot, hold their prices for two years.
We will endeavour to process the refunds as quickly as possible and certainly within two weeks of your request. You will be able to request a refund right up until one month after the postponement.
Simply request your refund on the link below giving us the email address booked and a couple of other details and we'll activate the refund for you.
Should 2021 be postponed you can also roll your ticket over to 25th - 27th of November 2022 and we genuinely would appreciate you considering this option should it be necessary.
WinterStorm Rock Weekender
Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.
This privacy policy sets out how WinterStorm uses and protects any information that you give WinterStorm when you use this website.
WinterStorm is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
WinterStorm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th June 2018
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.
We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or by clicking unsubscribe where available.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.
We may collect the following information on a consent only basis:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased.
When consent is given to sue the information for marketing and communication purposes it is used for the following reasons:
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you using your provided email address for market research purposes.
Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted form the mailing lists and removed from the database permanently with no archived records retained.
WinterStorm Rock Weekender
Your use of the WinterStorm Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.
WinterStorm Rock Weekender
We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.
All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:
We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.
