• 26th - 27th November 2021 | Troon | Ayrshire | Scotland
  • About the Venue
    About the Venue

    Facilities, Service and Precautions

WinterStorm Rock Weekender

Venue Overview

One of the most special and certainly unique points in WinterStorm's favour is its location overlooking the beach and the Firth of Clyde in the west coast town of Troon. The venue itself is within the main town buildings and comprises of three spaces within the building all used to the maximum - this year however sees some changes due to refurbisments and also COVID. 

The following information is intended to both inform and hopefully reassure that we are focussed on your safety.

Troon Concert Hall

Troon Concert Hall is situated in the heart of the town centre providing WinterStorm with its main stage venue with a capacity (normally) of up to 850, the adjacent Walker Hall which is used as the main chill out area with seating, cafe, cloakroom and merchandise and access to the South Beach Sessions Stage.

General COVID Guidance

We have worked with the Environmental Heath to [provide the maximum safety and reassurance as possible to ticketholders who we understand may be anxious and attending their first event since lock down. The following summary has been applied

  • Vaccination Checks
  • Increased ventilation with open doors and windows.
  • Sanitiser throughout the building
  • One way routes where possible by staying left where possible
  • Dedicated masked and distanced standing and seated areas in main concert hall
  • Increased cleaning
  • Mask and distancing advice throughout
  • Staff and Volunteer training

Respect others space | Stay left | Mask in queues and corridors | Use sanitiser often.

Main Entrance 

The entrance has changed for 2021 with access being through the side doors which will be signposted. There are double doors and allow for better flows of traffic and reduced bottlenecks on entering. These doors will be the only entrance and exit from 1.45pm on Friday and midday on Saturday with last admission at 10pm. After 10pm exit will be through the front doors adjacent to the main stage area

Main Stage

The concert hall is a traditional style venue over two floors with the downstairs being capped at 500 standing concert goers and upstairs fixed seating capped this year at 200. Access is via the corridor from the bar or the hallway. Please follow directional advice and as a rule stay left and enter and exit on the sets of doors to the left.

Masked and Spaced Areas in Main Stage

In recognition that some concert goers are still cautious we have decided to create a masked and distance area immediately in front of the sound desk in which one metre spacing and mask wearing is obligatory

In addition the seating to the right balcony upstairs will have spaced seating. Both of these areas will be monitored for usage throughout and may be altered to suit demand. Please respect these spaces

The Bar

The main bar is situated in here and will again feature a wide selection of wines, spirits, soft drink and a good selection of real ales. Masks must be worn in these areas and we ask you to respect the space of others around you. Please assume that the person next to you prefers space!

Information Desk

A public information desk and information board has been set up outside of the concert hall for this year and we can assist with restaurants, pubs, taxis and travel times as well as take bookings for beach clean and the Crazy Golf event for MOvember.

Link Corridor

The link corridor joins the main stage area with the Walker Hall chill out area and access to the Sessions Stage. This area has limited seating and standing tables and access to the Ladies and Gents - please note they have been refurbished and switched around from previous years! Beware!

Again as a rule stay left and while passing through and using the toilets please wear a mask for the sake of others.

The Walker Hall | Chill Out Area

This area provided the quiet and lit space and is always a good resting area. 

Merch Desk

All of the band merch will be available in ere and is payable by both cash and card.

Catering

The cafe areas is in here with the catering providing teas, coffees and soft drinks, fork meals including the famous WinterStormer Pies as well as curry, chilli, haggis neeps and tatties, vegan dish of the day and the obligatory Rool and Square Sausage amongst other dishes through the weekend.

There is limited bench seating and tables around this area.

Please wear masks when walking through but no masks are required for eating and drinking areas.

Second Bar

There is a smaller support bar serving this room. Much smaller than the main bar so it is always suggested to use the main one and bring drinks through but it provides a convenient bar with more limited stock.

Cloakroom

The cloakroom has been moved due to the refurbishment of the toilets which has strangely removed any dedicated cloakroom space from the building.Once again this will be manned by our friends from the RNLI and all items deposited should be accompanied by a donation.

The Sessions Stage

This is located through the Walker Hall and to the top left up the stairs. Disabled access is available but requires notification as it is through a restricted area. Capacity for this room will be capped this year. There are small toilets at this area but please note they will have much less ventilation if you are cautious please use main toilets.

Outside Area

With the move of the entrance doors to the side of the building there is now larger safer spaces to stand outside. Alcohol cannot be taken outside but this is the smoking area and a space should you need some fresh air. There is limited outdoor seating and this is going to be open to whatever the Ayrshrei weather throws at us!

Remember to stay left in entering and leaving the building.

Bernie Marsden | WinterStorm 2017

Here I Go Again
Bernie Marsden | WinterStorm 2017

WinterStorm Rock Weekender

Website Privacy Statement

Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.

Standard Privacy Policy

This privacy policy sets out how WinterStorm uses and protects any information that you give WinterStorm when you use this website.

WinterStorm is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WinterStorm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th June 2018

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

Where we collect this information

As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.

We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or by clicking unsubscribe where available.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our Website and In House Data Collection Policy

Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.

What we collect

We may collect the following information on a consent only basis:
•    name and job title
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

What we do with the information we gather

The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased. 
When consent is given to sue the information for marketing and communication purposes it is used for the following reasons:
•    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•    From time to time, we may also use your information to contact you using your provided email address for market research purposes. 

Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted form the mailing lists and removed from the database permanently with no archived records retained.
 

WinterStorm Rock Weekender

Website Terms and Conditions

Your use of the WinterStorm Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

WinterStorm Rock Weekender

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.

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