• Booking Terms and Conditions
    Booking Terms and Conditions

WinterStorm Rock Weekender

Booking Terms and Conditions

There is almost an hourly stream of social media posts urging music fans to buy advance tickets and support the industry. We absolutely need and want advance ticket purchases but the onus is on us as event promoters to make you feel safe with making that commitment; not for you to have to weigh up unknowns

WinterStorm has established a strong customer base over the years and we have tried to do this through a clear understanding and communication of what the customer is buying and what is involved throughout.

ALL of your ticket monies and hotel deposits are secured in a separate deposit account and held until they "mature" which is the day after the event takes place. Up until then ALL funds are secured and held for full emergencies.

Line up changes became the norm post COVID but we have no indication that any changes to the bands booked are likely and as soon as any changes are made we will announce these to ticketholders as quickly as we can. Line up changes are part and parcel of a multi band event these days and should be built into your ticket purchasing decision. We strongly recommend that you do not buy a ticket on a single artiste basis as refunds are not made for line up changes.

Advance Weekend Tickets

Pre public advance tickets are sold through private links to previous ticketholders and are normally sold blind, that is ahead of any line up announcements. In the past these have gone on sale as early as December and the latest the beginning of January. These are the cheapest tickets available ALWAYS.

These tickets are advance sold on the basis that there is a guaranteed refund date - usually at the ed of February - where ticketholders can requests full refund if the line up is not to their taste. No questions asked.

Public Sale Weekend Tickets

These tickets go on sale to the public immediately after the close of the Advance weekend tickets and this is usually the beginning of March. 

Storm Force Spread Payments

Since year two of WinterStorm we have offered a range of Direct Debit options ranging from ten to six monthly payments. The earliest purchased are the cheapest and are usually only slightly more expensive than the Advance Weekend Tickets. Again these are fully refundable up until the cut off period but will accrue a charge to cover the financial set up of the debit scheme.

If payments are missed for any reason we shall automatically request a payment within a fortnight of the missed payment date. Any outstanding balances must be cleared before any tickets are issued.

Accommodation Packages

The accommodation packages include weekend tickets as outlined and the advance priced packages are also refundable under the same terms as above.

Early booked Accommodation Packages are priced at the Advance Purchase ticket price and are therefore the cheapest available price available. We work hard with our accommodation partners to ensure that the room rates are kept competitive. 

The non refundable deposit amount will vary year to year but will be a minimum of £150 per person and balance payments will be due eight weeks before WinterStorm. 

All accommodation packages unless stated include full bed and breakfast and weekend tickets for each person. 

Invoices will normally be issued within a short period of the original booking showing the total price of the package less any deposit and clearly stating the balance and date due.

Day Tickets

WinterStorm has always been sold as a weekend or multi day event and the release of day tickets are strictly limited in numbers and will only go on sale for a limited period of time. Day tickets, like weekend tickets are non refundable and it should be reiterated again that line up changes do not trigger any refunds. The purchase is for a day ticket and not any of the artists or bands listed; line up changes whilst not expected are unfortunately a possibility. 

Ticket Issuing

All of WinterStorm tickets have to date remained printed and posted out. Should we use third party sites their policies will be clearly laid out.

Tickets go out at different times and this will be updated each year on the Ticket and Packages page. 

Physical tickets are then exchanged for a Wristband at event check in.

Refunds and Resales

The simplest rule of thumb is that beyond the close of the advance tickets there are NO REFUNDS. 

We do not have a direct resale function and any posts appearing on our Facebook page will be treated as scammers and deleted. At this time we push all ticket resellers towards Twickets as a reputable reseller site.

If you need to resell your accommodation package please email us with the details and we shall endeavour to sell this for you by reposting it online 

Twickets Link

Our Store

WinterStorm have always felt more comfortable selling our tickets directly through our own store although occasionally we will use third party ticket sites for sales. These third party sites will ALWAYS be listed on

Service Fees

WinterStorm have decided to price their tickets inclusive of all charges. This ensures no shocks and additional charges at checkout. For refund purposes the following should be noted.

Tickets are normally priced on a 6% transaction fee which includes card charges, transaction fees, equipment hire costs, postage and staffing. These fees will apply to tickets whether bought through our direct store or any third party ticketing providers to ensure price equality. Any changes t this should be notified on the Tickets and Packages page

Cancellations and Postponements

In summary, please note that, out with above, tickets and accommodation payments are non refundable. The line up is unfortunately subject to changes beyond our control but equivalent and appropriate substitutions will be made where and when necessary. The ticket sold is for the event and not for a specific artiste and the cancellation and/or change of an artiste should not be seen as a reason for a refund. Tickets are sold on this clear understanding and we hope you understand.

Postponements were something that seemed impossible a few short years ago but we have become experts on this. Should the event be postponed a full refund will be made available less the service fees outlined above. Tickets can be also rolled over should a replacement event be in place. The tickets will be rolled over at the price of the postponed event and no additional fees charged for events with the same structure 

WinterStorm Rock Weekender

Website Privacy Statement

Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.

Standard Privacy Policy

This privacy policy sets out how WinterStorm uses and protects any information that you give WinterStorm when you use this website.

WinterStorm is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WinterStorm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th June 2018


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

Where we collect this information

As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.

We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or by clicking unsubscribe where available.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our Website and In House Data Collection Policy

Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.

What we collect

We may collect the following information on a consent only basis:
•    name and job title
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

What we do with the information we gather

The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased. 
When consent is given to sue the information for marketing and communication purposes it is used for the following reasons:
•    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•    From time to time, we may also use your information to contact you using your provided email address for market research purposes. 

Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted form the mailing lists and removed from the database permanently with no archived records retained.

WinterStorm Rock Weekender

Website Terms and Conditions

Your use of the WinterStorm Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

WinterStorm Rock Weekender

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.

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