Updated details for Passports, Tickets, Vouchers and Wristbands
WinterStorm Rock Weekender
Updated 22nd November 2021
Unlike most years an indoor check in has been set up to is required for Proof of Vaccination before accessing the hall and we have decided to do this offsite in a building opposite the venue to avoid ticketholders queuing in the rain. The building known as The Cabin is only 25 metres from the Concert Hall and will be signposted.
There will be a number of tables for checking in and we do ask that you arrive as early as possible to allow the checking in to be staggered and move smoothly.
We have a limited number of pre booked timeslots available from 10am until 6pm on the Friday and you can reserve a half hour slot by emailing us below and one table will be reserved for "fast track" - please ensure that you arrive within the time slot.
Check in will be moved to the side entrance of the Concert Hall and all of the same processes will be followed as below;
On arrival at Check In
The main entrance and exit for this year will be around the side of the Concert Hall opposite the check in building. This provides us with more space, double doors for in and out flows and space for checking in guests.
As a rule for the weekend when using any doors please STAY LEFT!
There will be NO ADMISSION for anyone without a passport checked wrist band.
Although this is a moveable feast we are trying to keep on top of the controls as we understand them. We have provided the council and Environmental with our Risk Assessment and Proof of Vaccination plan along with detail of our own additional processes, checking in of proof of double vaccination and what we ask of all guests.
Please read these highly important pages with details of checking in and admissions.
We have in addition to guidance created tow masked and distanced areas on the main concert hall floor and balcony seating - read more about the venue layout and guidance here
More than anything our operations will be based on doing everything we can to minimise your fears. The questionnaire highlight the real concerns that ticket holders have and we will cover all of these issues with care and attention. The key phrase for everyone however is Respect the 'Storm. We realise that everyone has different views on the virus, the vaccination and everything around it but for this one weekend we ask that you act as if it's at its worst - not for you but for everyone else around you.
We are following government guidelines and would ask that you acquaint yourself with these in advance of arrival as it will make it easier and safer for us all.
WinterStorm Rock Weekender
Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.
WinterStorm is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
WinterStorm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th June 2018
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.
We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or by clicking unsubscribe where available.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.
We may collect the following information on a consent only basis:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased.
When consent is given to sue the information for marketing and communication purposes it is used for the following reasons:
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you using your provided email address for market research purposes.
Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted form the mailing lists and removed from the database permanently with no archived records retained.
WinterStorm Rock Weekender
Your use of the WinterStorm Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.
WinterStorm Rock Weekender
We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.
All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:
We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.