Tickets and Refunds

The most expensive part of WinterStorm's operation is our marketing costs and very specifically that is measured in the "Cost of Acquisition" for every ticket we sell. We don't have a radio station or in-house magazine to publicise our events and ensure sell outs within days so we have to work hard on social media, digital channels, word of mouth, print and good old leafleting of  music events across the year and the country! And it's no cheap!

It is this "cost of acquisition per ticket" that leads us to wanting as may of you as possible to roll your tickets over if you possibly can. It will make a massive difference to our costs - the administrative costs of refunds including paperwork, man hours and card charges are a considerable percentage of the tickets sales and we would like to reduce these costs as much as possible. Plain and simple it will save us a small fortune if you stay with us and roll over your tickets and packages.

However, that is NOT emotional blackmail. At the same time as stating the above we fully understand that personal circumstances mean for many that a refund is required. Dates don't work, health and safety concerns or just you could do with the cash. Whatever the decision we will refund you without question. 

  • Full refunds can be claimed immediately or right through until 14th February 2021 on full confirmation of the 2021 line up
  • Tickets can be carried over to 2021 at the 2020 prices
  • Ticket and accommodation packages can be carried over at the 2020 prices
  • 2021 tickets and prices will be available to purchase on 30th November 2020
  • A 2020 Benefits Package is being put together for all ticket holders who agree to hold onto their tickets.

Rolling over your Ticket

Ticket Only

If you are wishing to retain your ticket for WinterStorm V for the time being please do nothing  as the priority will be to deal with the refund requests quickly. All ticket holders will be contacted again in the next fortnight to confirm separately that tickets are to be rolled over with details of the Trust Account and your financial security. 

Direct Debit Payments

Again if rolling over your tickets please do nothing and continue to pay your direct debits. Your direct debit will be closed on completion of your ten monthly payments and if you missed any don't worry as we'll contact you and get the balances squared off. Your funds will be transferred into the trust account in the same way as the pre paid ticket monies.

The Direct Debit price includes the 2020 tour t-shirt and we will mail you with a "WinterStorm 2020 - The Story So Far" shirt when printed.

Hotel and Ticket Packages

All hotel packages can be rolled over at the 2020 rates - these are likely to be quite considerably cheaper than 2021 as we expect hotels to pass on their increased costs next year. Your deposits will be secured in the Trust Account as with all other prepayments. Balance payments will not now be due until October 2021 on receipt of invoice from WinterStorm

Requesting a Refund

We will endeavour to process the refunds as quickly as possible and certainly within one week of your request. You will be able to request a refund right up until the 14th of February 2021 as per our normal line up guarantee.

Simply request your refund on the link below giving us the email address booked and a couple of other details and we'll activate the refund for you.

Request Refund 

WinterStorm Rock Weekender
Ayrshire Business Hub
46 Bank Street
KA12 0LP

Tel: 01294 233713

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