Tickets and Refunds

Refunds and Rollover

We believe that we have tried to be as honourable and fair as we can with refunds and rollovers and we would prefer if everyone was committed to rolling over tickets should they not wish to attend but we recognise that some will not or cannot do so and therefore we will be offering refunds for anyone who requires one with no questions asked until Sunday 19th of September.

In return for asking no questions we would respectfully point out that we do not need to hear any opinions on "medical apartheid", "discrimination" and "breaches of the Nuremberg Code"!

Simply say, "Can I please request a refund." give us your name and address, email address and how you booked and we will process your refund less booking fees or DD charges within 48 hours.

We respect the right of every WinterStorm ticket holder to hold opinions on everything under the sun. It is NOT our role to be judgemental but nor do we need to know the politics of any refund requests!!

In summary,

  • Ticket refunds will be honoured until SUNDAY 19TH SEPTEMBER and unequivocally no later for any reason other than event cancellation. Please respect the challenges facing us over this issue.
  • Tickets can rollover to 2022 currently at the price paid. We are looking at a supplement to cover increased costs since the pricing of the 2020 event but if this is the unacceptable to the ticketholder a full refund will be offered. The rollover option must be triggered by Sunday 26th September at the very latest. We cannot make any exceptions.
  • Ticket and accommodation packages can be carried over to 2022 but a hotel supplement will apply as we will be paying 2022 hotel rates.
  • We will be managing a ticket resellers area on the website if the 2021 event is sold out.
  • There will be a process in place for any ticketholders who are positive on the LFT test ahead of arrival to allow these tickets to rollover with the above conditions applying.

Process for Tickets and Refunds Here

In the Event of Further Postponement

The most expensive part of WinterStorm's operation is our marketing costs and very specifically that is measured in the "Cost of Acquisition" for every ticket we sell. We don't have a radio station or in-house magazine to publicise our events and ensure sell outs within days so we have to work hard on social media, digital channels, word of mouth, print and good old leafleting of  music events across the year and the country! And it's no cheap!

It is this "cost of acquisition per ticket" that leads us to wanting as may of you as possible to roll your tickets over if you possibly can. It will make a massive difference to our costs - the administrative costs of refunds including paperwork, man hours and card charges are a considerable percentage of the tickets sales and we would like to reduce these costs as much as possible. Plain and simple it will save us a small fortune if you stay with us and roll over your tickets and packages.

However, that is NOT emotional blackmail. At the same time as stating the above we fully understand that personal circumstances mean for many that a refund is required. Dates don't work, health and safety concerns or just you could do with the cash. Whatever the decision we will refund you without question. 

If (and this is only scenario planning!) 2021 is postponed again and you are wishing to retain your ticket for WinterStorm V for the time being please do nothing  as the priority will be to deal with the refund requests quickly. All refund or rollover requests will be dealt with in the first two weeks after any announcement and not before - please understand that this is to reduce administration costs at our end.

Direct Debit Payments

All Storm Force Ten direct debit tickets that have been paid in full and carried forward and refunds issued for those requested.

(The Direct Debit prices would then include the 2022 tour t-shirt)

Hotel and Ticket Packages

All hotel packages purchased for 2020 have rolled over at the same rates. New rates for remaining accommodation inclusive packages are now on sale. Your deposits will be secured in the Deposit Account as with all other prepayments. Balance payments will not now be due until October 2021 on receipt of invoice from WinterStorm. 

If 2021 is postponed bookings will roll over but with a small room supplement likely as the hotels will not, cannot, hold their prices for two years.

Requesting a Refund

We will endeavour to process the refunds as quickly as possible and certainly within two weeks of your request. You will be able to request a refund right up until one month after the postponement. 

Simply request your refund on the link below giving us the email address booked and a couple of other details and we'll activate the refund for you. 

Should 2021 be postponed you can also roll your ticket over to 25th - 27th of November 2022 and we genuinely would appreciate you considering this option should it be necessary.

Request Refund 

WinterStorm Rock Weekender
Ayrshire Business Hub
46 Bank Street
KA12 0LP

Tel: 01294 233713

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