Ticket and Deposit Security
We have always tried to manage our business in an ethical manner as far as possible and continue to aspire to running WinterStorm and our other South Beach Sessions events in a way that our guests can be comfortable with.
Given the changes to our environment over the past few months we have made the decision to make changes to our holding of funds.
Tickets and Monies
We have always treated your ticket sales as a Current Liability – in essence that means that we do not see the ticket as a sale until the event has been and gone and only then do those funds become ours!
This has ensured that we have kept the ticket sales monies separate in our minds with the view that they may become repayable under certain circumstances. The “certain circumstances” hit us in 2020 for sure.
We decided that we need to create a more formal position for what happens to your funds on purchasing a ticket to ensure that you can be certain that your funds are safe up until the delivery of the event and will therefore be transferring all funds for current ticket sales into a new Client Account.
We have looked to find easy options but banks don’t do easy options anymore and we have therefore worked with our accountants to use a "Client Account" where all of our ticket funds will be deposited and only released on the delivery of the event.
This means that we have to ensure that we have funds available for the considerable amount of prepayments that we have to make including band deposits, marketing costs, staff costs and others but that is our operational issue and ensures that we make proper financial decisions relating to our events and planning.
It ensures that your ticket money will not be used to fund the operating costs of the business and will be ringfenced in the Client Account. In short, your ticket monies will be secured in the case of any catastrophic business activity.
The detail of the Client Account management is available on request but a client deposits detail will match the Client Account funds with each individual ticket purchaser and ensure that your funds are secured.
Some tickets include non refundable deposits or include bundled product such as merchandise. Only the refundable monies will be transferred to the deposit account as per the individual ticket or pacakge sold.
GDPR rules will be followed for data protection purposes.
What it Means for Postponements
This means that from the 1st of September 2020 all funds for tickets carried forward to 2021 will be put into the new Client Account. This process will be embedded in our new detailed terms and conditions which will become an integral part of our contract with you.
We dearly wish you to roll your tickets over, not because we want to hold onto your money but because the cost of acquiring sales for an independent promoter such as ourselves may be ten or twenty times more expensive than for a large operator. We dearly wish to avoid the massive cost of reselling tickets again for 2022 that we had already sold twice for 2020 and 2021! The administration costs of refunds alone are frightening before we start on marketing costs, ecommerce and card charges and the rest related to new ticket sales.
Cancellation vs Postponement
We are trying wherever possible to roll all of our events over to a new date and this will mean that each event is being postponed rather than cancelled. If an event is cancelled this will mean the refund of monies directly to the ticket holder from the Client Account; if an event is postponed the ticket holder will have the right to a full refund without any question but subject to individual terms for each separate event. At no time will the customers’ consumer rights be undermined. On accepting the rollover of a ticket to the new date normal terms and conditions for each individual event would apply.
Should you have any further queries on any of the above please contact us by email using the link below
Direct Debit Updated 7th October 2020
This is extracted from the email sent to all direct debit subscribers
Hopefully you're all well or at least as well as can be. It's difficult for sure but as we reflect on the loss of another one of our own rock legends we can only be grateful for what we do have.
Please excuse the mass mailing but we have had a number of notifications that direct debits are being cancelled so just wanted to get in touch to explain where we are at with Direct Debit payments.
Direct Debit Mandates
These were set up for ten months only and stop after the last payment has been made. We will not be going into your account looking for more money unless for missed payments and that would ONLY be with specific permission!. You can cancel the direct debit at your end but this will be done automatically at your end. THe last payment has now been taken so no more monthly requests will be issued.
Refunds will be processed by BACS transfer to all requests. The refund process will remain open until one month after annoucenment of any postponement. If you require a refund please email [email protected] with your details including Account name, Sort code and account number.
Security of Funds
As outlined previously your funds will be secured in a trust account held safely. They will ten remain there until WinterStorm 2021 has taken place and your order is fulfilled.
It happens! We will contact individuals separately to request the payment of balances or refunds as required.
Please contact me, Ian, directly on this address if you have any queries.